Every business owner knows how difficult it can be to navigate insurance claims, especially when there’s so much else on your plate. When there’s a burglary or a burst pipe in the staff bathroom, the last thing you need is the additional pressure of navigating a business insurance claim. With Morgan Insurance Brokers by your side, you don’t need to panic; we’ll make sure everything is handled. 

We understand you’ll need to tend to the incident and situation at hand, so we’ll make it easy for you to make your business insurance claim and get things moving. So, how do you get started with making your claim?

First things first, reach out to your insurance broker, and we’ll help you get started. 

What You Need To Do As A Business Owner

The most important steps are what you’re responsible for after the incident. You should prioritise the safety of your staff, customers, and business, and ensure that you have taken the appropriate measures to prevent the incident from escalating into danger or severity. For example, if there is a broken window, you should attempt to board it up to ensure the safety of your business or workplace is maintained.

To ensure that your claim is properly assessed, you should take photos of the damage or document any missing items so that you can open up your claim. Taking your time to ensure these steps are completed will help your claim be processed efficiently and help you achieve a successful outcome. 

Step 1: Contact Us

As your advocate when you need to submit a claim, your broker should be your first point of call. At Morgan Insurance, we’re committed to ensuring we simplify the claims process for you so you don’t need to concern yourself with the nitty-gritty. 

Your broker will provide you with initial advice on what you need to do and help you understand your policy and what it will cover you for. They’ll ensure that you understand the process and what needs to be done, so you can rest assured that we’ll handle your claim appropriately. Once this is clear, they’ll be able to lodge the claim on your behalf and ensure it is done correctly and compliant. 

Step 2: Claim Lodgement

As your broker will lodge the claim for you, they’ll need to gather some information from you. Ensuring that you’re transparent and direct with your broker is essential during this process, as it will help simplify the paperwork. Your broker will most likely need: 

• Your policy number
• The date, time and address of the incident
• A description of the events
• Contact details for any members involved or witnesses
• Photos and documents of damaged or lost items

Your broker will communicate with the insurer on your behalf and get your claim submitted seamlessly and efficiently. 

Step 3: Assessment

During the assessment of your claim, your insurer will appoint a loss adjuster/assessor, who will assess the extent of the damage and loss. During their assessment of the scenario, they typically: 

• Visit the site
• Request the evidence you collected for the claim
• Liaise with your broker to understand the details of the incident

Your broker will keep you in the loop with how the assessment process is going, so you know what to expect from your claim outcome.

Step 4: Settlement

Based on the assessor’s report and your policy’s terms, your insurer will provide you with a settlement offer. The support of your broker will be paramount at this stage, as they will be able to review your settlement offer to ensure that it is fair and in line with your policy’s entitlements. And, if the settlement offer isn’t sufficient, they will negotiate on your behalf to get a better settlement offer. 

Or, if you simply need the details broken down, your broker will explain everything and let you know your options.

Morgan Insurance Brokers: As Your Business Partner

Making a business insurance claim doesn’t have to be difficult when you choose Morgan Insurance as your broker and partner. We’ll be there with you every step of the way to ensure the process is clear, efficient and compliant. 

With Morgan Insurance as your broker, you can focus on recovering your business after the incident and let us do what we do best. We’re there for you long-term, so we’ll help you secure a policy and then help you make and navigate a claim. It’s never been easier.

Get started by reaching out to our team today.